Privacy Policy

Royal Management Services, Inc. Privacy Policy

Last updated: August 28, 2026

Who we are

This website is operated by Royal Management Services Inc. (“RMS”), acting as a licensed real estate brokerage in the Province of Alberta that provides professional property management services.

RMS is an affiliated company of The RMS Group of Companies (“The RMS Group”), an integrated real estate development, construction, and property management organization based in Edmonton, Alberta, Canada, with projects across Western Canada.

For the purposes of this Privacy Policy, the terms “we,” “us,” and “our” refer to Royal Management Services Inc. and, where applicable, its affiliated companies within The RMS Group of Companies.

We are committed to protecting the privacy of visitors, tenants, applicants, owners, partners, and anyone who contacts us. This policy explains what personal information we collect through this website, how we use and protect it, who we share it with, and the choices and rights you have. It does not cover information collected offline or through separate agreements (for example, a signed lease or tenancy application), which may be governed by their own terms.

If you have any questions about this policy or how we handle your information, please contact us.

Personal information we collect

Information you provide directly. We collect the personal information you choose to give us. Our website contact form collects your name, email address, and the contents of your message. You may also provide personal information when you:

• submit a “Rent with RMS” or media inquiry, or otherwise reach out to us;
• inquire about renting, leasing, or applying for one of our properties;
• inquire about development, construction, property management, or partnership opportunities;
• subscribe to updates or insights (if offered); or
• correspond with us by mail, email, phone, fax, social media, and any form of electronic communication.

Depending on how you contact us, this may include your name, email address, phone number, mailing address, the property or service you’re interested in, and any other details you choose to share.

Rental and property management information. If you inquire about or apply to rent from us, or become a tenant, we may collect additional information needed to assess and manage a tenancy through our property management operations — such as identification, rental history, employment and income details, emergency contacts, and, where you consent, information used for tenant screening (including credit and background checks). We may also process rent and utility payment information and resident communications. This information is generally collected through the application and leasing process rather than directly through this website.

Information collected automatically. When you visit our website, we and our service providers may automatically collect technical information such as your IP address, browser type, device information, pages viewed, referring pages, and the dates and times of your visits. This is collected through cookies and similar technologies (see Cookies below).

Media. If images are uploaded to the website, we take care to avoid publishing images that contain embedded location data (EXIF GPS). Please note that visitors can download and extract any location data from images published on a website.

How we use your information

We use the personal information we collect to:

• respond to your inquiries, requests, and comments;
• process and follow up on rental, leasing, and property inquiries and applications;
• assess tenancy applications and manage tenancies, including tenant screening where you have consented;
• provide, operate, maintain, and improve our website and services;
• process rent, utility, and related payments and administer our properties;
• send information you have requested, such as availability, updates, or insights;
• support development, construction, and partnership discussions;
• maintain the security of our website and prevent fraud or misuse; and
• comply with our legal, regulatory, contractual, brokerage, and record-keeping obligations.

We only collect and use personal information for purposes that a reasonable person would consider appropriate in the circumstances, and we obtain your consent where required by law.

Cookies

This website uses cookies and similar technologies. Some are necessary for the site to function, and others help us understand how visitors use the site so we can improve it, or support marketing and advertising.

If commenting is enabled and you leave a comment, you may opt in to saving your name, email address, and website in cookies for your convenience, so you do not have to re-enter them next time. These cookies last for one year.

If you access a login area, a temporary cookie is set to check whether your browser accepts cookies (it contains no personal data and is discarded when you close your browser), and, once logged in, additional cookies save your login and display preferences. These login-related cookies apply only to registered users with website accounts, not to general visitors.

You can set your browser to refuse some or all cookies, or to alert you when cookies are being sent; however, some parts of the website may not function properly if you disable cookies.

Embedded content from other websites

Pages and articles on this site may include embedded content — for example, our podcast player, videos, images, maps, and links to our social media profiles (LinkedIn, Facebook, X, and Instagram). Embedded content from other websites behaves in exactly the same way as if you had visited the other website directly.

These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website. Their practices are governed by their own privacy policies.

How we share your information

We do not sell your personal information. We may share it in the following limited circumstances:

• Service providers. We may share information with third parties that perform services in connection with the website or property — such as website hosting, analytics, email delivery, payment processing, maintenance and operational services, and, for tenancy applications, tenant-screening and credit-reporting agencies. These providers may use your information only as necessary to provide services to us.
• Within our group of companies. We may share information among the companies that make up The RMS Group where needed to respond to your request or deliver our services.
• Between the Owner and RMS. Personal information may be shared between third party owners and Royal Management Services Inc., as property manager and licensed real estate brokerage, where reasonably necessary to administer rental applications, leases, tenant relationships, payments, property operations, regulatory requirements, or other property management services. RMS may also share information within The RMS Group of Companies where reasonably necessary to provide administrative or operational support for its services to the Owner.
• Password resets. If you request a password reset for a website account, your IP address may be included in the reset email.
• Legal and regulatory reasons. We may disclose information where required to comply with applicable law, respond to lawful requests, meet our regulatory and record-keeping obligations, enforce our agreements, or protect the rights, property, or safety of The RMS Group, our tenants, or others.
• Business transfers. If The RMS Group is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

Where your information is stored

Our website is hosted by a third-party provider whose servers may be located outside of Canada, including in the United States. As a result, your personal information may be stored and processed outside your province or country and may be subject to the laws of the jurisdictions where it is held. We take steps to ensure your information is handled with appropriate safeguards wherever it is processed.

How long we retain your data

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required to meet legal, regulatory, accounting, reporting, or record-keeping obligations, after which it is securely deleted or de-identified.

If commenting or user registration is enabled: comments and their metadata may be retained so follow-up comments can be recognized automatically, and registered users can see, edit, or delete their profile information at any time (except their username); administrators can also see and edit that information.

How we protect your information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.

Your privacy rights

Subject to applicable Canadian privacy law (including the federal Personal Information Protection and Electronic Documents Act and Alberta’s Personal Information Protection Act), you have the right to:

• access the personal information we hold about you and request a copy of it;
• correct inaccurate or incomplete information;
• withdraw consent to our collection, use, or disclosure of your information, subject to legal or contractual restrictions; and
• request deletion of personal information we hold about you. This does not include information we are obliged to keep for administrative, legal, regulatory, or security purposes.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

Children’s privacy

Our website is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last updated” date above. We encourage you to review this page periodically.